HOTEL SOPAN HEIGHTS

Nothing as such

Rooms not cleaned properly. Sofa and blanket covers had stains. Toilet and toilet role stand needs to be changed.

Worst experience the staff was so lethargicThe performance of food was also bad. the AC is not working the performance of is hotel day by day is worst specially the staff wo don't Care about

spacious and clean rooms , near by metro station , near garden for morning walk , friendly staff , breakfast was delicious

Spacious rooms, value for money, only issue hot water available only on request otherwise it's a good place to stay and very cooperative staff.

The location was perfect. The staff was attentive and very quick to accomodate requests such as early check-in or the room heater. The breakfast was Indian and delicious. Cleanliness was alright. Better than in other Delhi hotels we stayed in before.

Restaurant and staff very good

Want room but not available for next day

Location is perfect and breakfast was good

I always stay in this hotel when I visit Delhi. But this time I was disappointed with room. Washbasin was leaking even shower pannel was broken. On complaining I was told plumber was called but he never turned up. So this time was bit disappointed.. but short stay so hopefully restroom issues will be rectified soon.

Decent breakfast. Mix of continental and indian. The restaurant menu consists of a wide variety of cuisines. Spacious room. AC and lift work fine.

However, the fresh juice served during breakfast should be without salt to cater the likes of foreigners.

The breakfast was full service

The bathrooms are very small, and not maintained. The water leaked into room, the washroom door did not had any broken locks and the air conditioner was very noisy

The location is fine and the rooms are usually good. I have been to this hotel earlier too.

We were promised a superior room, but were given a smaller room with a tiny toilet attached toilet. As I informed, it was changed. We stayed for three night. In two of the nights, they ringed the bell at the night and said they have brought our luggage which is bogus since we didn't have any luggage left at the reception to carry. In the second day they did it twice, which was irritating after a long day. This happened even after I complained at the reception over phone that someone is disturbing me in this fashion.They served omelette to some people on 11th October in the breakfast. When I requested for an omelette on 12th October morning, the cook came up and started shouting that how can I ask for omelette during Navratri. I informed that I noted it was served the day before, but he screamed that it wasn't. This was very odd behaviour and discriminatory too. I didn't understand why they behaved so. It is possible because of the rating at booking.com after my visit in May 2024.

Comfortable and good breakfast, Not far from the Metro Station.

We booked two rooms. Once we returned after a trip, we found that the key for one of the rooms was not working. We called the reception from the room we could enter using the inter-com, multiple times, to look into it the matter. After an hour I walked down. They took the card (key), operated in their computer and told me that now it will work. When I asked why this problem, I was told that this key came in touch with a mobile telephone. I am sure it didn't. The keys were in a bag which contained no mobile. I was curious why this happened even though we visited this hotel multiple times.

They don't clean at all. I have found multiple times trash and dirt left behind by previous customers. They never ever clean the bathroom walls or glasses. It's nasty. They don't dust properly either. Everyday they barely sweep the floors and just change the beds. If the property was cleaned properly and well-maintained then it would be great value for money.

The staff was helpful and attentive, which made a positive impression. The second room was spacious, providing ample space. The hotel's location was decent, although not in the heart of the city.

There were a few drawbacks. Initially, we were assigned a strange room on the rooftop that seemed to be under construction. It was a bit unsettling, but we were moved to a normal room in the main building the next morning after complaining to the reception, the new room was much better and cleaner, but the bathroom could have been better maintained. The breakfast options were limited, especially for foreign travelers seeking international cuisine. Additionally, Ubers and Olas had difficulty finding the hotel since there was no designated Uber pickup point in the street in front.Overall, Sopan Heights was an okay place to stay, but there is room for improvement. The helpful staff and spacious room were positive aspects, but the initial room issue, limited breakfast options, and transportation challenges impacted our experience.

The shower if there had been hot water and the location. The rooms are spacious and cleanish. They are bright due to large windows and are quiet.

There mostly was no hot water when one wanted to take a shower. The attitude of the staff, especially the restaurant manager, was appalling.

Location, park view, support for SIM card purchase and hygienic and tasty local breakfast were the best aspects.

Bath room hasn't seen descaling since it was first used.

The garden views and the room in general is very good. The food is also ok.

The rooms in the 3rd floor are not well maintained. It is better to take rooms of the 1st floor.

The rooms were spacious and well furnished (except for one mattress) with large windows. We especially enjoyed the rather quiet location and the view into the garden. The showers were great when there was hot water, which there mostly was not. Having an electric kettle was good. The hairdryer was brought up by the staff on request but was fetched away again when we were not in the room, which astonished us exceedingly. On our second stay, the ACs in both of our rooms worked just fine.

The attitude of the staff (with the exception of the housekeeping staff) was really bad. Especially prominent in his inappropriate behaviour was the restaurant manager. To crown it all, when we checked out he went into one of our rooms and took the tip left there for the housekeeping staff (even though we had left him a tip earlier). We regard this as really inexcusable. If you are sensitive to atmosphere choose another hotel. Otherwise this is an OK choice. Further negative points: we had more cold showers than hot ones, one mattress was too old. On our first stay the AC in one of our rooms couldn't be regulated.

A lot of staff were walking around but the bathroom looked like it hadn't seen any of them in a while. The restaurant waiter was very friendly. I didn't feel unwelcome but a little more hospitality wouldn't do them harm.

location

Rude staff behaviour, small rooms then promised. bathroom and toilet was not upto mark

very good, sumptuous breakfast, great beds,

smoking room converted into a non-smoker, so bad smell remained always, kettle was not well cleaned, had to clean it ourselves!